LGPD and AI in support: practical care before publishing

Before using data in a support solution, the company must understand why that data is necessary and who should access it.

The smaller the exposure of personal data, the lower the operational risk.

Pilots should start with fictional data, public examples or previously approved documents.

Cases involving personal data, contracts or critical information require additional review.

Messages, questions, sources and handoffs may contain important information. That is why logs should avoid secrets and follow a retention policy.

Security is not a final step; it is part of the flow design.