Internal teams
Processes, policies and materials accessible during daily work.
AI applied to company knowledge
Find reliable answers in the knowledge your company already has.
Opiagile helps companies turn documents, processes, FAQs and manuals into fast answers for teams, customers and partners, reducing rework and improving service experiences.
Customer service
Internal knowledge
Integrations
Opiagile
AI applied to your business
How can I train my team and support customers with the same answers?
You can connect documents, FAQs, manuals and processes to guide both your team and your customers. When a question requires human analysis, the case can be forwarded.
Customer FAQ
Conteúdo conectado para orientar respostas.
Service manual
Conteúdo conectado para orientar respostas.
Human handoff
Conteúdo conectado para orientar respostas.
Advantages at a glance
What changes when knowledge can talk to your audience.
See practical applications for support, operations, training and digital channels without reading a technical architecture.
Guided FAQInitial triageHuman handoff
Customers and leads
Support with consistent answers
Turn FAQs, policies and manuals into clear answers that reduce waiting and inconsistent information.
The problem
The knowledge exists, but it is not always accessible when someone needs it.
In many companies, the right information is buried in PDFs, spreadsheets, systems, old conversations or a few key people. That delays support, increases rework and keeps customers and teams waiting.
Information scattered across documents, folders, messages, systems and service channels.
Teams wasting time looking for answers that already exist.
Customers waiting for simple questions that could be answered immediately.
Support and operations depending on a few key people.
The solution
Less time searching. More time solving.
Opiagile creates a simple way to consult company knowledge. Users ask in natural language and receive objective answers based on connected materials, whether in a web portal, internal chat or service channel.
Centralized knowledge
Important materials become easier to consult and reuse inside or outside the company.
Natural conversations
Teams and customers ask questions as they would talk to a person, without complex systems.
Answers to act
The focus is clarity, context and next steps for better support, operations and decisions.
What can be connected
Documents, spreadsheets, systems and databases can become answers.
The lead does not need to know which format to ask for. Opiagile can organize different knowledge sources and turn them into a simple consultation experience.
Documents and manuals
PDFs, Word files, policies, contracts, service manuals, procedures and internal guides.
Spreadsheets and structured files
Excel, CSV, price tables, product lists, service catalogs and operational controls.
Databases and internal systems
Controlled connections to tables, views, CRMs, ERPs or internal systems, with access rules and security limits.
Web and service channels
FAQs, portals, help centers, tickets, approved knowledge bases and conversations that can support support flows.
Benefits
Clear gains for teams that need to answer and decide faster.
Answers in seconds
Your team and customers find important information without several manual searches.
Less rework
Standardize answers and reduce repeated questions across support, operations, sales and management.
Consistent service
Use approved company knowledge to guide clear answers in internal and external channels.
Faster onboarding
New team members learn processes and policies through a simple experience.
More confidence
Answers are grounded in company materials, helping teams act with more confidence.
Accessible knowledge
Turn documents, manuals and FAQs into a practical source for teams, customers and partners.
See it in use
From internal teams to external support, the experience must be simple.
The same knowledge base can guide employees, answer customer questions and support triage in digital channels.
External support
Consistent answers for customers, leads and partners.
Knowledge in digital channels
Documents, manuals and FAQs transformed into clear conversations.
How it works
Start small, prove value and expand to other areas.
1
Connect company materials
Organize documents, policies, FAQs, manuals, processes and materials already used by the business.
2
Ask in natural language
Anyone can ask as they would talk to a support agent or colleague.
3
Receive clear answers
The answer provides enough context to guide the next step or forward to a person.
Use cases
Apply it wherever knowledge needs to become an answer.
Customer support
Reduce repeated answers and improve support consistency.
Public FAQ and self-service
Let customers find answers without waiting for an agent.
Sales teams
Access rules, arguments and sales materials during conversations.
Internal operations
Find procedures and guidance without depending on specialists.
Human resources
Explain internal policies, benefits and processes simply.
Manuals and technical support
Turn manuals into guided conversations for customers and field teams.
Legal and compliance
Support recurring questions using authorized documents.
Training and onboarding
Accelerate new employee ramp-up with practical answers.
Integrations
Bring answers to the channels where conversations already happen.
Opiagile can be adapted to web chat, WhatsApp, collaboration tools, social channels, CRM, support and existing knowledge bases.
Atendimento e dúvidas recorrentes pelo canal que o cliente já usa.
Microsoft Teams
Consulta ao conhecimento sem sair do ambiente de trabalho.
Slack
Respostas rápidas para times de produto, suporte e operação.
Telegram
Canais conversacionais para comunidades, suporte e operações leves.
Triagem de dúvidas e orientação inicial em canais sociais.
Apoio para atendimento em páginas e campanhas.
Zendesk
Suporte a agentes com respostas e contexto durante o ticket.
HubSpot
Apoio comercial com conhecimento, materiais e próximos passos.
Salesforce
Consulta a informações e apoio ao fluxo comercial.
Google Calendar
Encaminhamento para agenda quando o fluxo exigir atendimento humano.
Notion
Aproveitamento de bases de conhecimento e processos já documentados.
Differentiators
Technology applied to real business usage.
Opiagile prioritizes simple experiences, pragmatic implementation and use cases that show value quickly.
Answers based on the company's own knowledge.
Implementation guided by real business usage.
Simple experience for employees, customers or authorized partners.
Internal and external support from a controlled knowledge base.
Structure prepared for multiple teams, areas, channels and use cases.
Possible integrations with WhatsApp, Teams, Slack, CRM, support, calendar and web portals.
Information security and LGPD considered from the design of the project.
Proof and credibility
Opiagile already has a functional demo showing how documents, FAQs and manuals can become conversations with clear answers.
[Add testimonials, logos or authorized metrics when real data is available.]
Controlled demonstration
See a practical experience with questions, answers and sources before deciding the next step.
Open RAG demoSecurity and LGPD
Data handled responsibly from the first design decision.
Controlled base
Knowledge access can be organized by areas, permissions and usage scopes to avoid unnecessary exposure.
LGPD taken seriously
We design flows considering purpose, data minimization, access control and good practices for personal data protection.
Governed implementation
Before making answers available, we evaluate which materials can be used, who should access them and when to forward to a person.
FAQ
Frequently asked questions
Does Opiagile replace my current systems?
No. It complements your operation by making existing knowledge easier to access across documents, processes, systems and service channels.
Does my team need technical training?
No. The experience is designed for natural-language questions by support, sales, operations, HR, management and customers.
Do answers come from my company documents?
Yes. The solution is oriented to answer based on connected materials, reducing assumptions and inconsistent answers.
Can I use it for external customers?
Yes. It can support FAQ, support, initial service, manuals, sales triage and human handoff.
Can it integrate with WhatsApp, Teams or Slack?
Yes. Integration depends on each channel rules, but Opiagile can connect company knowledge to conversation and support channels.
Turn knowledge into support, productivity and action.
Talk to Opiagile and see how your company can guide teams, customers and partners with fast, clear answers connected to your knowledge.